{"status":true,"message":"CMS page data","data":[{"id":13,"status":"1","page_name":"File a Claim","content":"<p>Dear customers,<\/p><p>We understand your concerns and greatly appreciate your reaching out to our team to file a claim if you have one. To file a claim, please email us with the following information:<\/p><ul><li>Your name and transaction reference, along with a description of your dispute.<\/li><li>You may also call us to file a claim or check the status of an existing dispute.<\/li><\/ul><p><strong>Note:<\/strong> Claim resolutions can take between 24 to 48 hours to be processed and resolved.<\/p><h3>Avoiding Disputes<\/h3><p>We take all necessary measures to ensure that any inconveniences are addressed promptly. If a claim is filed by a customer, we strive to resolve it within 48 hours.<\/p><h3>Detecting Fraud and Preventing Fraudulent Transactions<\/h3><p>We have implemented rigorous measures to detect and prevent fraud. Our built-in risk analysis system flags suspicious orders for further investigation. Here are some steps we take to prevent and detect fraud:<\/p><ul><li>Verifying IP addresses<\/li><li>Calling the phone number provided with the order<\/li><li>Verifying billing and shipping addresses for the payment method used<\/li><li>Investigating any AVS (Address Verification Service) or CVV verification failures<\/li><li>Paying special attention to high-value orders<\/li><\/ul>","menu_id":"2","slug_url":"file-a-claim"}]}